Privacy Policy
Last updated: 08 June 2026
FloatForex.com ("we", "us", or "our") is committed to protecting your privacy. This policy explains what data we collect, why we collect it, how it is used, and your rights under the General Data Protection Regulation (GDPR) and the UK GDPR. Please read it carefully.
1. Information We Collect
FloatForex.com does not require user registration or account creation. We do not knowingly collect directly identifiable personal information such as your name, address, or payment details.
We may collect the following categories of data indirectly through third-party analytics tools, subject to your cookie consent:
- IP address (anonymised where technically possible)
- Browser type and version
- Device type and operating system
- Pages visited and time spent on each page
- Referring website or search engine
- General geographic location (country/city level)
- Session recordings of on-screen interactions (PostHog, with your consent only)
- Currency conversion queries (not linked to any individual)
- Messages submitted through the Zoie AI assistant (processed by Anthropic)
2. Legal Basis for Processing
We process data under the following legal bases:
| Processing Activity | Legal Basis |
|---|---|
| Essential cookies (site functionality) | Legitimate interest — necessary to operate the website |
| Analytics cookies (Google Analytics, PostHog) | Consent — only after you accept cookies |
| Session recordings (PostHog) | Consent — only after you accept cookies |
| AI chatbot queries (Zoie / Anthropic) | Legitimate interest — to provide the requested service |
| Language preferences | Legitimate interest — to remember your settings |
Where we rely on legitimate interest, you have the right to object to that processing at any time (see Section 7).
3. Cookies and Tracking
We use cookies and similar tracking technologies. When you first visit FloatForex.com, a cookie consent banner is displayed. Analytics and session-recording cookies are only activated after you click "Accept All". If you click "Reject", only strictly necessary cookies are used.
Essential cookies (always active)
- Cookie consent preference (stored locally for up to 6 months)
- Language preference (Google Translate)
Analytics cookies (consent required)
- Google Analytics 4 — tracks page views, sessions, and user behaviour
- PostHog — tracks product usage, events, and session recordings
Session recording (consent required)
With your consent, PostHog may record on-screen interactions (mouse movements, clicks, scrolls) to help us understand how visitors use the site. Recordings are anonymised and not linked to personal identities. You can opt out at any time by rejecting cookies or clearing your browser's local storage for this site.
You can change your cookie preferences at any time through your browser settings. Disabling cookies may affect some website functionality.
4. Third-Party Services
We integrate the following third-party services to operate our website. Each service may collect data according to its own privacy policy, links to which are provided below:
| Service | Purpose | Data Sent |
|---|---|---|
| Google Analytics 4 | Website analytics | IP (anonymised), pages visited, device info |
| PostHog | Product analytics & session recording | Click events, session recordings, IP (anonymised) |
| OpenAI | Zoie AI chatbot responses | Chat messages you submit |
| FlagCDN | Country flag images | IP address (CDN request) |
We are not responsible for the privacy practices of these third-party services. We encourage you to review their respective privacy policies.
5. International Data Transfers
Some of our third-party service providers (including Google Analytics and PostHog) are based in or transfer data to the United States. These transfers are carried out under appropriate safeguards, including Standard Contractual Clauses (SCCs) approved by the European Commission, in compliance with GDPR Chapter V.
By accepting analytics cookies, you acknowledge that your anonymised usage data may be transferred to and processed in the United States under these safeguards.
6. Data Retention
- Google Analytics data is retained for 14 months (Google's default).
- PostHog session recordings are retained for 12 months.
- Cookie consent preferences are stored locally for 6 months, after which you will be asked again.
- AI chatbot (Zoie) messages are not stored by FloatForex beyond the active session. Please refer to OpenAI's privacy policy for how they handle API inputs.
7. Your Rights Under GDPR
FloatForex.com does not collect, store, or process any personally identifiable information directly. We do not maintain user accounts or any database containing personal data. If you contact us to request your data, our honest answer is that we do not hold any.
Third-party tools we use (Google Analytics and PostHog) may process anonymised usage data on our behalf. Because this data is anonymised and not linked to any individual, we are generally unable to identify, retrieve, or delete data belonging to a specific person.
To exercise your rights directly against these third-party processors, please refer to their own privacy policies: Google and PostHog.
- Right to withdraw consent — withdraw your analytics consent at any time by clicking "Reject" in the cookie banner, or by clearing your browser's local storage for this site.
- Right to lodge a complaint — you have the right to complain to your local data protection authority, such as the ICO (UK) or your national supervisory authority within the EU.
To exercise any of these rights, please contact us at support@floatforex.com. We will respond within 30 days.
8. Data Security
We implement reasonable technical and organisational security measures to protect any data processed through our website, including HTTPS encryption for all data in transit. However, no method of internet transmission or electronic storage is 100% secure, and we cannot guarantee absolute security.
9. Children's Privacy
FloatForex.com is not directed at children under the age of 16. We do not knowingly collect personal data from minors. If you believe a child has provided us with personal information, please contact us and we will delete it promptly.
10. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. All updates will be posted on this page with a revised "Last updated" date at the top. We encourage you to review this page periodically. Continued use of FloatForex.com after changes constitutes acceptance of the updated policy.
11. Contact Us
If you have any questions or concerns about this Privacy Policy or how your data is handled, please contact us: